You have the right to terminate the selling contract within fourteen days without giving reasons and to exchange the goods.
The withdrawal period is fourteen days from the day on which you or a third party other than the carrier appointed by you took or has taken possession of the last goods.
You shall bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you can prove that the goods have been sent to you in a defective or damaged condition, we will exchange the damaged goods for you and in this case also bear the return costs.
In this case, please send us an e-mail with your order number to firstname.lastname@example.org. We will then send you a return form or the finished DHL or DPD return label.
We will use the same payment method you used for the original transaction for the refund, unless otherwise expressly agreed with you, in which case you will not be charged for the refund. We may refuse a refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
All further information about the return and your right of withdrawal can be found on our page "Cancellation Policy".